Returns and refund policies
Your satisfaction is our priority. We offer a 30-day return and exchange policy to ensure you are happy with your purchase.
Eligibility for Returns
- Bedsheets can only be returned if they are unused and in their original packaging for sanitary reasons.
-
Mats and other products apart from bedsheets can be tested and returned within the 30-day trial period.
- Returns must be initiated within 30 days of receiving your order.
Return Process
- To initiate a return, please submit a request through our contact form (located in the main menu) or our chatbot.
- Once your return is approved, we will provide instructions on how to send the item back.
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service. If a return is lost in transit without tracking, we cannot guarantee a refund.
- A return shipping fee may be applied if the package arrives without tracking.
Return Address:
Grooni Earthing Returns
5534 Highland Preserve Dr,
Mableton, GA, 30126
Refund Process
- Once we receive and inspect your returned item, we will notify you of the refund status.
- If approved, a refund will be issued to your original payment method.
- Please allow 2-3 business days for the refund to reflect in your account.
Manufacturer’s 2-Year Guarantee
We stand by our products with a 1-year manufacturer’s guarantee covering defects or issues that affect conductivity and grounding.
If your product qualifies under the guarantee, you can choose:
- A replacement product
- A full refund