A. Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
For returns, please contact us with the subject 'Returns' and include your order number, name and the reason for the return.
The products must be shipped back to us on the following adress:
Address:Floor 5,Unit 1,building 3, Luzhuang Market, Lan Xiang Road, Yao shan street, Tianqiao district Ji'nan City Shandong Provience,China zip code:250000
Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
A. Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 24 hours.
Our support team is always happy to guide you at any step!
A. All earthing products work on the principle of body electrical balance, eliminating existing charge through contact with a conductive material that is connected to the ground of our homes.
Q. What makes a product conductive?
A. The product are made conductive by applying a conductive material in its fabric, for example, the earthing mats get their conductivity by a carbon infused layer which allows electrons to flow freely.
Q. Do in need a ground rod or a plug in connection for my product?
A. most houses build after the 1960s have an electrical ground system integrated in the electrical circuits, if that is the case you can have a normal plug in connection. If your home does not have this system integrated you can always use the grounding rod and connect directly to the earth surface. A ground checker is included in every kit for you to safely check you grounding connections.
Q. Is it Ok if it rains with my grounding rod installed?
A. Yes, it is totally safe, the moisture of the surface even increase the conductivity and electron flow. If you live in a place with dry climate you can even make sure to moisture the ground every week for conductive properties.
Q. Do Earthing products run on electricity?
A. No, they only pick up the energy of the earth, this products are made for human use and so they do not connect to electricity.
Q. Is it normal to gain heat during the night with earthing bed sheets?
A. With this products you improve blood flow as you can find in the earthing page of the main menu, this produces an increase on the temperature of the extremities, this is totally normal, safe and part of the benefits of earthing.
Q. Is it safe for my pet to be in contact with earthing products?
A. Yes, it is totally safe, as a matter of fact it is beneficial and eventually your pets will incline to be in contact with this surface, adopting the same benefits .
Q. Do you have any special product for animals?
A. At the moment we dont have specially made products but some people had used the earthing sheets at dog beds
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