Returns and refund policies

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be in good conditions, undamaged and accompanied by proof of purchase.

• For returns, please contact us with the subject 'Returns' and include your order number, name and the reason for the return.

• The products must be shipped back to us on the following address:

• 5534 highland preserve Dr, Mableton, GA, 30126, 

• Please make sure to provide the tracking number and photo of the package in order to track your return ( fee may be applied if package arrives without tracking information)

• Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

• Please note that customers are responsible for shipping costs of returned items if there is no damage or miss order.

• When returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Manufacturer 1 year guarantee covers any damage on the products offering two solutions:

• The replacement of the damaged products

• Complete refund on the order

The customer must send an email to hello@groonities.com with the subject line "product guarantee" and provide valid proof of the damaged products.

The team will review each case within 48 hours