Returns and refund policies
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
- Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
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To be eligible for a return, goods must be unused, undamaged and accompanied by proof of purchase.
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For returns, please contact us with the subject 'Returns' and include your order number, name and the reason for the return.
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The products must be shipped back to us on the following address:
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5534 highland preserve Dr, Mableton, GA, 30126,
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Please make sure to provide the tracking number and photo of the package in order to track your return ( fee may be applied if package arrives without tracking information)
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Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
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Please note that customers are responsible for shipping costs of returned items if there is no damage or miss order.
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When returned item is received and inspected, the customer receives a confirmation email, notifying about the status of the refund.
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If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Manufacturer 1 year guarantee covers any damage on the products offering two solutions:
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The replacement of the damaged products
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Complete refund on the order
The customer must send an email to hello@groonities.com with the subject line "product guarantee" and provide valid proof of the damaged products.
The team will review each case within 48 hours