Returns and refund policies

Your satisfaction is our priority. We offer a 30-day return and exchange policy to ensure you are happy with your purchase.

Eligibility for Returns

  • Bedsheets can only be returned if they are unused and in their original packaging for sanitary reasons.
  • Mats and other products apart from bedsheets can be tested and returned within the 30-day trial period.
  • Returns must be initiated within 30 days of receiving your order.

Return Process

  1. To initiate a return, please submit a request through our return portal.
  2. Once we receive the return package tracking number we will start the process for a complete refund

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • We recommend using a trackable shipping service. If a return is lost in transit without tracking, we cannot guarantee a refund.
  • A return shipping fee may be applied if the package arrives without tracking.
  • For international orders (orders shipped outside of the US and Canada), customers are responsible for all return shipping costs, including providing a trackable shipping service and submitting the tracking number to Grooni Earthing.

 

Return Address:

Grooni Earthing Returns
5534 Highland Preserve Dr,
Mableton, GA, 30126

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the refund status.
  • If approved, a refund will be issued to your original payment method.
  • Please allow 2-3 business days for the refund to reflect in your account.

Manufacturer’s 2-Year Guarantee

We stand by our products with a 2-year manufacturer’s guarantee covering defects or issues that affect conductivity and grounding.

If your product qualifies under the guarantee, you can choose:

  • A replacement product
  • A full refund